Policy Summary

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ILLUMINATE COACHING & TRAINING is committed to ensuring all personal information collected and/or held is handled appropriately, lawfully, openly and transparently, in accordance with all relevant legislation. To this end ILLUMINATE COACHING & TRAINING undertakes to use all reasonable endeavours to protect personal information.

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Scope

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This policy refers to all information collected by ILLUMINATE COACHING & TRAINING, our Employees, Contractors and Associated Entities regarding participants, clients, consultants, job applicants, employees, contractors and other individuals.

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Responsibility

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All ILLUMINATE COACHING & TRAINING Employees, Contractors and Associated Entities have a responsibility to ensure an understanding of this policy, and related legislation, to ensure all information is collected, stored, and disseminated in the correct manner.

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Collection of Information

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ILLUMINATE COACHING & TRAINING will only collect personal information that is necessary for business functions and activities, or to comply with legal or regulatory obligations, including:

• Providing training, assessment, consultation, and coaching services

• Informing participants or clients about additional or upcoming available courses and/or services

• Gathering feedback from participants or clients regarding training for ILLUMINATE COACHING & TRAINING’s market analysis and/or course development

• Recruitment and selection

• ILLUMINATE COACHING & TRAINING will not release any personal information to a third party without the written consent of the client.  In addition, when collecting personal information ILLUMINATE COACHING & TRAINING will, as far as is practicable, provide the individual information about the purpose of collection, the types of organisations (if any) to which personal information may be disclosed and any law that requires the particular information to be collected.

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Securing information

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ILLUMINATE COACHING & TRAINING will take all reasonable steps to protect held personal information against misuse and loss from unauthorised access, modification, and disclosure, by:

• Securing all files in appropriate locations

• Restricting access to information to appropriate person(s)

• Destroying information after the required retention period

• Ensuring computer security always by the use of firewalls and up-to-date virus software

• Password security for computer systems

• Not releasing information to third parties, without prior written permission

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Mailing Lists

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ILLUMINATE COACHING & TRAINING manage our mailing lists and event registrations. When subscribing to one of our mailing lists, you will be asked to give your express consent that we may use your data for analytics purposes. 

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Cookies

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Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website.

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.

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PLEASE NOTE: 

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ILLUMINATE COACHING & TRAINING uses cookies to analyse information about how visitors are using our site and what services they are interested in. The collected information is anonymous and logs data like the number of visitors to the site, where the visitors came from to get to the site and the pages they visited on the site. Your name and other personal information is never made available to ILLUMINATE COACHING & TRAINING through the use of cookies.

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Analytics

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We use Google Analytics to collect data about your interaction with our website. Google Analytics is hosted by a third party. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include:

• your device's IP address (collected and stored in an anonymised format)

• device screen size

• device type, operating system, and browser information

• geographic location (country only)

• referring domain and out link if applicable

• search terms and pages visited

• date and time when website pages were accessed 

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Rights to access and change personal information.

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ILLUMINATE COACHING & TRAINING may provide access to, or correction of, personal information on request. Where a request has been received ILLUMINATE COACHING & TRAINING will fulfil the request or advise of the outcome of a request as soon as practicable.

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ILLUMINATE COACHING & TRAINING will accept requests to view or to change personal information via the below means:

• Website:  www.Illuminate Coaching & Training.com

• Email:  info@Illuminate Coaching and Training.com

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Breach of Policy

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Activities undertaken by an ILLUMINATE COACHING & TRAINING Employee or Contractor which represent a failure to meet the obligations in this policy may be deemed as misconduct or serious misconduct, resulting in:

• Disciplinary action, up to and including termination of employment or contract; or

• Civil or criminal penalties as provided by law.

 

Related Legislation and Documentation

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Further information may be obtained on privacy issues in Australia by visiting the Office of the Australian Information Commissioner’s web site [http://www.oaic.gov.au/].

Please refer to both the  Australian Information Commissioner Act 2010 (AIC Act), the Privacy Act 1988(Privacy Act) and the Freedom of Information Act 1982 (FOI Act).

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Disclaimer

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ILLUMINATE COACHING & TRAINING is not liable for any loss, damage, costs, liability or other form of contribution  for any confidential or personally identifiable information accessed by a third party, where it is not due to negligence of ILLUMINATE COACHING & TRAINING, its agents, suppliers, contractors, related corporate bodies, affiliates or associated parties, to the extent permitted by law.

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As such ILLUMINATE COACHING & TRAINING cannot guarantee the security of any data disclosed on-line. Individuals accept the inherent security implications of dealing on-line over the Internet and will not hold ILLUMINATE COACHING & TRAINING or its agents or suppliers responsible for any breach of security.